Overview
All Sales Are Final!
No returns, refunds, or exchanges unless we ship the wrong item or the item was damaged in transit. All orders are custom cut to the customers request, at the time the order is placed.
Saltee prints will not accept any returns or exchanges of digital or physical products.
DTF Transfers that are cancelled by the customer for any reason prior to being printed will be charged a 25% percent fee to cover website costs, processing fees, and staff time to remove it from the production queue. DTF Transfers that have already been printed are not refundable and can not be returned.
Saltee prints must be notified within 72 hours of your order being marked as delivered by the USPS that a wrong item was shipped, missing or damaged. A photo of the contents received and a photo of the box it came in must be sent for all claims. After 72 hours, there will be no returns, refunds or exchanges. Unauthorized returns and delivery refusals will not be refunded. Replacement of defective or missing items, if determined to be so by Saltee prints, will be shipped in the same form of shipping as the original order. Saltee prints will not overnight or upgrade shipping on missing or defective items.
Claims of missing items: We will need a picture of the box, packing slip and all material received sent to us in an email. NO EXCEPTIONS. We weigh all packages individually before printing a shipping label to record the actual weight of what was sent. When we get a claim about missing items, we will repull your order, check it for accuracy, and then compare it to the weight that was sent. We can then tell if there was a problem. If the order was repulled and the exact weight was correct as it was sent, we will still need a picture of the box, packing slip and all material received sent to us in an email. NO EXCEPTIONS. We will start the claims process to figure out what went wrong or what was sent wrong.
All items are sold as is, use at your own risk, and does not have any warranties.
Refunds
All sales are final. No refunds will be given on any products.
Need help?
Contact us at [email protected] for questions related to refunds and returns.